1-800-FREE-411

Callers dial 1-800 (or 888 or 866)-FREE411 [1-800-373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers often hear an ad at the beginning of the call, and then another after they have made their request. Callers then identify the city and state for the desired information, and can then search either by name or by business type. Free directory assistance is also available from an application for the iPhone and Android mobile phones, and from their website. The service, provided entirely by computer and with no human operators, use a voice-recognition database to recognize names or places spoken by the user.

The website stopped accepting new queries in July 2013 and instead mirrored and later simply redirected to the Marchex home page. The domain was listed for sale in November 2024 and as of March 2025 is completely offline while the mobile apps have been removed from the app stores.

The phone number 1-800-FREE-411 (1-800-373-3411) appears to have been acquired by phishing scammers sometime before 2022 as there are reports of people reaching a fake DirecTV support line when calling that number as early as January 2022.