The story
BankDirect was founded in October 1997, and was the first "virtual" bank to operate in New Zealand via Internet and phone without any physical branches. BankDirect used the leverage of not having physical branches to offer lower home loan interest rates and higher interest rates on their savings accounts, however this rate was adjusted in line with ASB's main services in 2010.
In 2012, ASB reported the service had 30,000 customers. By 2017, that number had dropped to an estimated 10,000. ASB cited online banking as one cause for a drop in customers, and announced it would migrate remaining customers to its other services.
From Wikipedia’s article on BankDirect, shared under CC BY-SA 4.0.3