MATR on NASDAQ

Mattersight Corporation

Logo: Andreannat, CC BY-SA 4.0, via Wikimedia Commons⁴

Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior.³ From Wikipedia, CC BY-SA 4.0

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Last updated Oct 19, 2026.

Overview

2006Founded¹

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TickerMATR on NASDAQ¹
IndustryServices-Computer Integrated Systems Design¹
HeadquartersChicago¹
Websitewww.mattersight.com
Legal formpublic company¹
Incorporated inDE⁵
Business address200 W. Madison, Suite 3100, Chicago, Il 60606⁵
Filer categoryAccelerated filer⁵

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The story

Mattersight was founded as the Behavioral Analytics service line within eLoyalty, a call center consulting and technology services firm, by president and CEO Kelly Conway in 2006. In 2011, TeleTech acquired the Integrated Contact Solutions unit of eLoyalty. The behavioral analytics unit launched as Mattersight Corporation. In 2014, Mattersight was recognized by Customer Magazine for Product of the Year Award for the second consecutive year. In 2013, the company raised $6 million through selling shares.

From Wikipedia’s article on Mattersight Corporation, shared under CC BY-SA 4.0.⁶

Leadership

Who has led Mattersight Corporation, and when. Pick a name to see everywhere that person has worked.

Chief executive

Kelly D. Conway2006–2018

President

Kelly D. Conway2006–2018

Chief financial officer

Chief operating officer

David R. Gustafson2015–2018

2010201520202025

Chief executive officerKelly D. Conway Jan 4, 2006 to Aug 20, 2018⁷
PresidentKelly D. Conway Jan 4, 2006 to Aug 20, 2018⁷
Chief financial officerDavid B. Mullen Feb 10, 2017 to Aug 20, 2018⁸
Chief financial officerDavid R. Gustafson Jun 2, 2015 to Dec 2, 2016⁹
Chief financial officerSheau-Ming Ross Jul 7, 2015 to Jun 2, 2016¹⁰
Chief financial officerMark Andrew Iserloth Jul 23, 2012 to Mar 3, 2015¹¹
Chief financial officerWilliam Boyd Noon Feb 19, 2009 to Jun 4, 2012¹²
Chief financial officerChristopher B. Min Dec 6, 2007 to Dec 11, 2008¹³
Chief financial officerSteven C. Pollema Mar 2, 2006 to Dec 4, 2007¹⁴
Chief operating officerDavid R. Gustafson Sep 2, 2015 to Aug 20, 2018¹⁵

Board members and other officers (23)

EVP & Chief Marketing OfficerJason Wesbecher Wesbecher Feb 12, 2016 to Feb 3, 2017¹⁶
VP and ControllerRosaria Cammarata Jun 9, 2016 to Aug 20, 2018¹⁷
EVP of SalesRichard Dresden Feb 14, 2014 to Sep 2, 2016¹⁸
VP of Financial ReportingGlenn H. Polson Mar 4, 2014 to Jun 2, 2016¹⁹
VP, Marketing & Product MngmntDavid R. Gustafson Mar 8, 2012 to Aug 14, 2015²⁰
VP, Mktg & Chief Strat OfficerTyson Marian Jun 22, 2011 to Dec 2, 2011²¹
VP, Assoc. GC and Corp. Sec.Christine R. Carsen Feb 19, 2009 to Feb 17, 2015²²
Vice PresidentSteven C. Pollema Jan 2, 2008 to Jun 1, 2011²³
Vice President, DeliveryChristopher Joseph Danson Jan 4, 2006 to Aug 20, 2018²⁴
VP Strategy & MarketingJay A. Istvan Jan 4, 2006 to May 3, 2006²⁵
VP, Client ServicesKaren Bolton Mar 2, 2006 to Jun 4, 2013²⁶
Vice President, ControllerWilliam Boyd Noon Mar 2, 2006 to Aug 19, 2013²⁷
VP, G.C. & Corporate SecretarySteven H. Shapiro May 5, 2006 to Sep 8, 2008²⁸
Board memberPhilip R. Dur Dec 27, 2011 to Aug 20, 2018²⁹
Board memberHenry Feinberg May 18, 2010 to Aug 20, 2018³⁰
Board memberDavid B. Mullen Mar 5, 2009 to Aug 20, 2018³¹
Board memberKelly D. Conway Jan 4, 2006 to Aug 20, 2018⁷
Board memberTench Coxe Feb 8, 2006 to Aug 22, 2018³²
Board memberMichael John Murray Feb 14, 2006 to Aug 20, 2018³³
Board memberJohn C. Staley Mar 17, 2006 to Aug 20, 2018³⁴
Board memberJohn T. Kohler May 23, 2006 to Aug 20, 2018³⁵
Board memberJay C. Hoag Dec 19, 2006 to Dec 19, 2006³⁶
General counselRobert S. Wert Feb 23, 2006 to Feb 23, 2006³⁷

Products and brands

Mattersight provides a software-as-a-service using predictive customer analytics, speech analytics, and behavioral analytics technologies to analyze and improve contact center performance and agent interactions. It uses a data analysis system that listens to the way customers respond on the telephone, analyzing communication patterns, grammar, word choice, tone, volume, pauses, and other communication metrics. Mathematical algorithms then interpret vocal features, compare them to their databases, and arrive at a personality profile for each customer, who is then matched with a service agent with whom the customer is most compatible.

From Wikipedia’s article on Mattersight Corporation, shared under CC BY-SA 4.0.⁶

Former names

ELOYALTY CORPNov 5, 1999 to May 23, 2011⁵

Timeline

Jan 4, 2006New chief executive Kelly D. Conway becomes CEO⁷
2006Founded Founded¹

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026. Change is in shares since the quarter before.

Fund	Shares	Value	Share of the fund	Change
Archford Capital Strategies, LLC	152,920	$4.3M	0.4%	+3,198
Gts Securities LLC	21,954	$612.1K	0.0%	−23,730
Arax Advisory Partners	109	$3.0K	0.0%	New

13F reports cover disclosed long positions in U.S. stocks only.

Sources

The numbers on this page point here. Each one links to the record it came from.

1
WikidataMattersight Corporation on Wikidata
2
SEC EDGARMattersight Corporation filings on SEC EDGAR
3
WikipediaMattersight Corporation on Wikipedia
4
Wikimedia CommonsMattersight Corporation logo by Andreannat, CC BY-SA 4.0
5
SEC EDGARMattersight Corporation filings on SEC EDGAR
6
WikipediaMattersight Corporation on Wikipedia (revision used)
7
SEC EDGARKelly D. Conway, Chief executive officer
8
SEC EDGARDavid B. Mullen, Chief financial officer
9
SEC EDGARDavid R. Gustafson, Chief financial officer
10
SEC EDGARSheau-Ming Ross, Chief financial officer
11
SEC EDGARMark Andrew Iserloth, Chief financial officer
12
SEC EDGARWilliam Boyd Noon, Chief financial officer
13
SEC EDGARChristopher B. Min, Chief financial officer
14
SEC EDGARSteven C. Pollema, Chief financial officer
15
SEC EDGARDavid R. Gustafson, Chief operating officer
16
SEC EDGARJason Wesbecher Wesbecher, EVP & Chief Marketing Officer
17
SEC EDGARRosaria Cammarata, VP and Controller
18
SEC EDGARRichard Dresden, EVP of Sales
19
SEC EDGARGlenn H. Polson, VP of Financial Reporting
20
SEC EDGARDavid R. Gustafson, VP, Marketing & Product Mngmnt
21
SEC EDGARTyson Marian, VP, Mktg & Chief Strat Officer
22
SEC EDGARChristine R. Carsen, VP, Assoc. GC and Corp. Sec.
23
SEC EDGARSteven C. Pollema, Vice President
24
SEC EDGARChristopher Joseph Danson, Vice President, Delivery
25
SEC EDGARJay A. Istvan, VP Strategy & Marketing
26
SEC EDGARKaren Bolton, VP, Client Services
27
SEC EDGARWilliam Boyd Noon, Vice President, Controller
28
SEC EDGARSteven H. Shapiro, VP, G.C. & Corporate Secretary
29
SEC EDGARPhilip R. Dur, Board member
30
SEC EDGARHenry Feinberg, Board member
31
SEC EDGARDavid B. Mullen, Board member
32
SEC EDGARTench Coxe, Board member
33
SEC EDGARMichael John Murray, Board member
34
SEC EDGARJohn C. Staley, Board member
35
SEC EDGARJohn T. Kohler, Board member
36
SEC EDGARJay C. Hoag, Board member
37
SEC EDGARRobert S. Wert, General counsel