In November 2016, Newegg announced a new checkout feature that lets Newegg.com customers choose to have their package held for pickup at one of more than 2,500 FedEx Corp. locations, including 1,800 FedEx retail stores.
In January 2017, Indiegogo and Newegg announced a partnership whereby Newegg provides select crowdfunding campaigns with social exposure; guidance on go-to-market and sales strategies; and assistance with order fulfillment, shipping, and logistical options to help get their products into customer's hands quickly and efficiently.
In May 2017, Newegg formally rolled out Newegg Logistics, designed to help B2C and B2B e-commerce sellers and other organizations streamline order fulfillment, shipment, and returns.
In October 2017, Newegg unveiled Newegg Now, a weekly Livestream featuring tech commentary and reviews, as well as time-sensitive deals available exclusively during each Newegg Now broadcast.
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In February 2019, Newegg announced a program called Newegg online work. Employees interested in part-time work are selected at random to make purchases.
In May 2020, Newegg formally launched a direct-to-consumer (D2C) initiative to help its vendor partners maximize their reach within the Newegg platform.
In June 2020, Newegg introduced the Newegg PC Builder, an online configurator that lets customers configure and source all the components needed to build a custom PC. While the June 2020 release was limited to customers in North America, in August 2020, the company expanded the configurator to the countries it serves in Europe, Asia Pacific, Latin America, and the Middle East.
In February 2021, Newegg announced a program called Newegg Shuffle, where consumers interested in hot tech devices are chosen at random to make a purchase.
In May 2021, Newegg launched an automotive category offering with a vehicle-specific year/make/model/options navigation interface.
In June 2022, Newegg debuted Gaming PC Finder, a personalization tool to evaluate gaming PC specs, components, and performance options.
In July 2022, Newegg launched JustGPU.com, a research and e-commerce site dedicated to graphics cards. The site allows customers to evaluate, review and compare GPU details to consider a purchase.
In August 2022, Newegg deployed Laptop Finder, a tool to help shoppers narrow down laptop purchases by need and budget.
Newegg offers services to its third-party logistics (3PL) clients and other e-commerce companies. In April 2020, Newegg announced Newegg Staffing, a staffing agency serving the logistics, manufacturing, clerical, and supply chain management industries. In August 2020, the company expanded its in-house staffing agency to the Midwest and East Coast with new locations in Indianapolis, Indiana, and Edison, New Jersey. And in June 2020, Newegg established Newegg Bridge, which provides customer service management and social media monitoring to its 3PL clients.
In March 2023, Newegg launched NAS Builder, a configurator for network-attached-storage systems that lets shoppers select and price out compatible NAS hardware.
In May 2023, Newegg's ChatGPT integration for its PC Builder tool surpassed 200,000 user prompts during open beta, and in July 2023 the company launched a standalone ChatGPT plugin, described as the first computer-shopping ChatGPT plugin, to give AI-assisted compatibility checked PC building recommendations.
In April 2024, Newegg created Newegg+, a free customer membership program. Members will gain access to perks like free shipping and exclusive deals.
In June 2024, Newegg announced - SellingPilot, a new SaaS multichannel marketplace management solution for sellers.
In June 2025, Newegg debuts Gamer Community, its own community platform for gamers and will serve up news and discussion topics, along with polling, advice and places for participants to show off their custom setups.
In August 2025, Newegg unveiled the Newegg Gamer Zone, a state-of-the-art gaming arena at company headquarters. In March 10, 2026, Newegg opened the Gamer Zone to the public.
In June 2026, Newegg launched the Newegg AI shopping assistant, a fully conversational AI shopping assistant.
Controversies
In March 2010, Newegg sold 300 counterfeit Intel Core i7-920 CPUs. The problem was first exposed by a member of the website HardOCP who posted on the site's forum about receiving the fake CPU. Newegg at first released a statement saying that the processors were "demo units", but later said that they discovered that the processors were actually counterfeit and that the company was terminating its relationship with one supplier in response. The company offered replacement units to the customers who received counterfeit processors, while Intel stated that they had been made aware of the problem and were investigating as well.
In early 2018, customers in the state of Connecticut were notified that Newegg had not collected state sales tax due on out-of-state purchases in the past three years. Newegg was given a choice of collecting such tax in the future or turning over customer information to the state's Department of Revenue Services, which would require customers to file a sales tax form for the past three years of purchases. Newegg chose to furnish the customer information; as Newegg did not have a physical presence in Connecticut, Newegg believed it did not need to collect state sales tax from the ruling in Quill Corp. v. North Dakota. Connecticut's Department of Revenue Services later issued tax bills to these customers.
In September 2018, Newegg announced that malicious code had been placed on their servers for over a month, allowing hackers to access customers' credit card information upon checkout.
2022 Gamers Nexus RMA and open-box controversy
In February 2022, the YouTube channel Gamers Nexus published a video titled "Newegg Scammed Us," detailing its experience with Newegg's returns and open-box practices. The channel’s editor-in-chief, Steve Burke, purchased a motherboard from Newegg and later returned it unopened, as he no longer required it. Newegg refused the refund, claiming that the motherboard had been damaged by the customer. After the case became public, the board was returned to Burke and the refund issued. Upon inspection, the motherboard bore a manufacturer RMA sticker from Gigabyte, and according to a Gigabyte representative, the company had quoted Newegg a repair cost of US $100, which Newegg declined to pay before reselling the known defective board as working open-box.
Following publication, other reviewers and customers reported similar experiences in which Newegg allegedly refused to process returns or refunds on multiple occasions, often citing damage to items that had been returned in unopened or unused condition.
In response, Newegg issued a public apology, attributing the issue to "unintentional process errors and isolated incidents." The company announced a new "no-questions-asked" return policy for open-box CPUs and motherboards, which was later expanded to include other open-box product categories.
