Criticism
In December 2011, the progressive activist group Public Campaign criticized NiSource for spending $1.83 million on lobbying and not paying any taxes during 2008–2010, instead getting $227 million in tax rebates, despite making a profit of $1.4 billion across those three years. Public Campaign's data is aggregated for all years and does not show annual data. Public Campaign further lambasted NiSource for increasing executive pay by 33% to $11.2 million in 2010 for its top five executives. One rule NiSource, among other companies, benefited from was a bonus depreciation rule that lowered the federal tax expense.
NiSource responded by stating: "This law, enacted by Congress, encouraged companies like NiSource to accelerate capital investments to spur economic recovery by permitting portions of these investments to be deducted at an accelerated rate. Only the timing of the deductions was changed, and not the amount that could be deducted. This means our income tax expense will likely be higher in the future."
2026 Northwest Indiana power outage
In August 2026, over 360,000 customers of NiSource's subsidiary NIPSCO lost power following a deadly derecho storm, tornadoes, and historic levels of flooding. Nearly two weeks after the outage began, about 20,000 customers remained without power, largely in Gary, Indiana. NIPSCO's perceived slow response time drew criticism from Gary's mayor, and from Indiana's governor, who called for an investigation into NIPSCO's response.
A class action lawsuit was filed against NiSource in August 2026 claiming that NIPSCO failed to maintain trees in power line rights of way after it took more than 11 days to restore power to communities near Gary, Indiana after strong thunderstorms and flooding hit the area, although NIPSCO stated they had more than doubled spend on vegetation management in the last decade. Other customers reported inadequate communication from NIPSCO on power restoration timelines after the storms, particularly in lower-income areas.