Telus Digital

Telus Digital originated from Telus Corporation’s investment in Ambergris Solutions, a Philippines-based Business process outsourcing (BPO) company, in 2005. Ambergris Solutions later became Telus International.

In 2008, the company acquired Transactel, adding operations in Guatemala and El Salvador.

In 2012, Telus International acquired a stake in CallPoint New Europe, which operated delivery centres in Bulgaria and Romania.

In 2016, Baring Private Equity Asia acquired a 35% stake in Telus International, with Telus retaining a 65% interest.

In 2017, Telus International acquired Cork-based Voxpro, a business process outsourcing company, expanding its operations to Ireland.

In 2018, Telus International acquired a majority interest in Xavient Digital, a software and IT services company, expanding its operations in India. In 2019, Telus International acquired the remaining interest in Voxpro.

In 2020, Telus International acquired Competence Call Center, an Austria-based customer relationship management and outsourcing company with operations across Europe. In late 2020, Telus announced that Telus International would acquire Lionbridge AI for US$935 million. Reuters reported that Lionbridge AI provided data labeling and annotation services used to develop artificial intelligence models.

Telus International became a publicly traded company in February 2021, listing on the Toronto and New York stock exchanges under the ticker TIXT. In 2021 the company also acquired Playment, a Bengaluru-based data annotation company.

Telus Digital’s enterprise services in customer experience management include outsourced customer support and digital experience operations, as well as consulting and transformation services related to customer experience and digital strategy.

The company’s digital and technology services include digital product development capabilities, which were expanded through its acquisition of WillowTree.

Its artificial intelligence and data services include data annotation, AI training data development, and analytics supporting machine learning systems.

The company has also been associated with AI-driven customer experience solutions and integrations with cloud-based contact center technologies.

2026 1 petabyte cybersecurity incident

In March 2026, a notorious cyber crime group known as ShinyHunters claimed to several high-profile news agencies that they stole over 1 petabyte (PB) of data from Telus and Telus Digital. The group demanded a staggering $65 million dollar ransom in exchange for not leaking the company's data. The stolen data according to multiple prominent media outlets like Reuters and Bloomberg included ‌information ⁠related to more than two dozen companies that included personally identifiable information, call data and recordings (CDRs), FBI background check information, financial information, Salesforce data, and source code spanning multiple business divisions within the business services and telecommunications company. The stolen data also reportedly impacts Telus' telecommunication services; customers and call logs.