The story
The Italian government formed Trenitalia as a società per azioni (SpA) to comply with European Union regulations. The European Commission's First Railway Directive from 1991 (91/440/EC) required separation of accounting between entities which manage the rail infrastructure and entities which provide the actual rail transportation. On the 1st of June 2000, Italy created Trenitalia as the primary rail transportation company, and on 1 July 2001 established Rete Ferroviaria Italiana (RFI) as the company overseeing the rail network; however, the separation was only formal since both are subsidiaries of the Ferrovie dello Stato Italiane holding and are owned wholly by the government. Trenitalia operated freight rail services under the Trenitalia Cargo brand until 2017, when Mercitalia took over state-owned freight rail and logistics operations.
In early 2012, Trenitalia released a web advertisement to promote its change from two classes of train compartments into four classes. Passengers travelling by the fourth class were not permitted to use the on-board cafeteria or enter the carriages reserved for the other three classes. This change alone reportedly caused controversy, and more controversy followed with the release of the accompanying web advertisement. The web advertisement showed only white people seated in the upper three classes, as well as a black family in the fourth. Italian online media observed this and branded the advertisement as "grotesque". Other complaints of racial discrimination followed in British newspapers, social media, and online. Trenitalia withdrew the web commercial and quickly substituted it following the allegations of racism. Since 13 January 2012, the cafeteria is accessible also for passengers of lower classes. As of July 2014, Adria Ferries has a partnership with Trenitalia wherein tickets can be booked at any train station for onward journey to Durrës, at a steeply discounted price with respect to both tickets separately purchased. This is for connections either in Ancona or in Trieste, and continues the historical link between the Via Appia Traiana and the Via Egnatia.
In December 2024, Trenitalia was recognized as the best European rail passenger for the year, with a score of 7.7 out of a 10-point scale. In a 2024 comparative study by the European umbrella organisation Transport & Environment (T&E), Trenitalia achieved the best result of 27 companies. The criteria were reliability, booking, amenities on board, and taking bikes on medium and long-distance connections.
From Wikipedia’s article on Trenitalia, shared under CC BY-SA 4.0.5
