Controversies
In 2014, people in Marion County, Indiana sued claiming they had been wrongfully jailed. In 2016, public defenders in Alameda County, California found dozens of people wrongfully arrested or wrongfully jailed after switching to Tyler’s Odyssey Case Manager software. An October 2021 report from Lubbock County, Texas, cited problems with Tyler Technologies software there as well as in numerous other jurisdictions. In 2021, a $4.9 million federal class action lawsuit was being settled with the county paying $2.45 million and Tyler $816,668. In December 2020, the District Clerk of Wichita Falls, Texas, said they were still experiencing problems they had had since they implemented Tyler Technologies Odyssey Case Manager in July 2019, almost 1.5 years earlier. In December 2021, everythingLubbock.com reported that four months after Lubbock County, Texas, switched their court records to Tyler Technologies software, a trial attorney said, “The rollout of this Tyler system has been an absolute debacle".
In November 2016, Washington County, Pennsylvania, paid Tyler Technologies $1.6 million over their original contract amount of $6.96 million, including paying Tyler Technologies personnel to testify as expert witnesses in county court responding to property owners' complaints.
In 2021, Tyler Technologies paid $3 million to settle a federal class action lawsuit claiming that it had required some employees to work overtime and had not paid them for that time.