The story
History
Gary and Mary West co-founded WATS Marketing of America in 1978. The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986. Gary West joined West Teleservices one year later as chairman.
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds. West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.
In November 1996, West went public with 2,000 employees.
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.
The following year, West acquired conferencing company InterCall and ConferenceCall.com.
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group. Gary and Mary West continued to maintain 25 percent of the company.
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.
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On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.
On June 25, 2019 West Corporation rebranded itself to Intrado.
On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software.
On December 20, 2020 Intrado acquired Asparia
On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.
On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.
Name history
November 1996: West TeleServices Corporation
January 1, 2001: West Corporation
June 25, 2019: Intrado
From Wikipedia’s article on Intrado, shared under CC BY-SA 4.0.6